If payment is not successful, please check if the payment method defined by our company is used or if the amount is enough.
Currently, you can pay with American Express, MasterCard, PayPal, or Visa.
Excuse me, but cash on delivery is not useful. All orders have to be made through our website and must be paid at checkout.
Please confirm the product you selected in the confirmation email. If you receive the wrong product, please send a photo of the product with the front and back to our email address.
Please be aware that Cool Art Tokyo Co., Ltd. is not responsible for product order errors. It can not be replaced except in the case of a mistake by our warehouse team.